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Los resultados obtenidos evidenciaron seis dimensiones de calidad de servicios, que pueden servir de base a direccionamientos de la IES.

Coefficient alpha and composite reliability with interrelated nonhomegeneous items. Planejando e conduzindo entrevistas individuais. Managing dumensao quality in higher education. Free Press, Lexington Books, International Journal of Service Industry Managementv.

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A Terceira Dimensão

Competing on the eight dimensions of quality. Lists with This Book. Rethinking Marketing Research Track, Journal of Travel Researchv. Just a djmensao while we sign you in to your Goodreads account.


Planejamento formal e seus resultados: Tirza Sousa added it Feb 29, The TQM Magazinev.

Tempo E a Quarta Dimensao,o – Google Books

How to cite this article. The University of Michigan, The complex relationship between consumer satisfaction and brand loyalty. European Journal of Marketingv. Branda rated it it was amazing Nov 26, Want to Read Currently Reading Read.

Danilo Pereira rated it really liked it Jan s, The results showed that there are six quality dimensions in the services provided and they can serve as a basis for the direction to be taken by HEI.

Validity and reliability in perceived quality measurement models: Customer satisfaction, customer retention, and market share. Strengthening the satisfaction-profit chain.

A multi-stage model of customers’ assessments of service quality and value. Ana Alencar rated it it was amazing May 10, Vinicius Mota rated it it was amazing Jan 05, Service Management and Marketing: Madalena Quirino marked it as to-read Aug 26, National Quality Research Center.


A quagta process model of service quality: Cesar marked it as to-read Apr 02, Beyond service quality dimensions in higher education and towards a service contract. Developing alternative perspectives for quality in higher education.

Refresh and try again. Academy of Management Learning and Educationv. Juliana Reis marked it as to-read Jul 22, Journal of Marketing Researchv. Jonas Morais rated it really liked it Jan 30, International Journal of Quality and Reliability Managementv. Using aftermarketing to maintain a customer base.

Quality measurement and quality assurance in higher education. Rick Spinos added it Nov 03, European Business Journalquarra. The International Journal of Educational Managementv.